6. Grievances

The documents in this bundle provide a practical, step-by-step guide to managing a grievance, together with template letters and suggested agendas and scripts for grievance meetings.

The bundle includes:

• Step-by-step guidance on managing the grievance process.

• Guidance on what should be covered at a grievance meeting.

• Template letters, including acknowledgement of grievance, invitation to grievance meeting, optional invitation to a further grievance meeting, and grievance outcome letter, invite to grievance appeal meeting.

• Suggested agendas and scripts for the initial grievance meeting and, where appropriate, an optional further grievance meeting.

Further guidance available on YourHR.guide, includes:

• Carrying out workplace investigations, including a template investigation report.

• Grievance case study.

• Managing a grievance raised after employment has ended.

• Mediation